Our goal is to reimburse you for your claims as quickly as possible. So the longest you should expect to wait to be reimbursed for repeat claims is 72 hours. First-time claims may take a little longer, between seven and ten business days, depending on how quickly your vet provides us with the records necessary for us to complete the claim process. If you ever have any questions or concerns, please don't hesitate to email or call us.


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