We know that when your pet is sick or injured, the last thing you want to worry about is how to pay for it. So we try to make this process as simple as possible. You can expect:
- To visit any licensed veterinarian you choose. This includes specialists and emergency animal hospitals.
- After paying for the treatment, complete our simple one page claim form with a little assistance from your vet, and send it to us via email, fax (888-228-4129), or snail mail.
While you're helping your pet get better, we'll work on getting your claim processed. If it's your first claim, we need a little extra time to review your pet's complete medical records. Please request your pet's full medical records, including the doctors' notes, to be faxed to us. We will work hard to process your claim within 7-10 business days. If it's a second claim or higher, please send the medical records for the most recent service date. Second claims or higher can often be processed within 72 business hours, excluding weekends and holidays.
If we do not receive your pet's medical records, it may delay the processing of your claim and possibly affect your coverage.
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