Got a question? Call or Email us!
Call us 1.800.453.4054
Or email us Email us with questions.
Need to

file a claim

? Simply follow the steps below.

Download and Complete Your Claim Form

Don’t forget to sign and date your claim form!

Send Us Your Claim Form and Itemized Invoice

To help us process your claim quickly: Email, fax or mail us your claim form with the itemized veterinary invoice. If this is your pet’s first claim, we will also need a complete copy of their medical records. We are unable to process claims without your pet’s medical records.

FAX: 888-228-4129


Healthy Paws Pet Insurance
P.O. Box 50034
Bellevue, WA 98015

The Healthy Paws Team Will Then Process Your Claim

Our goal has always been to process claims as quickly as possible. For repeat claims, we typically respond and process within 72 hours. First-time claims may require more time to review, usually between seven to ten business days; this also depends on when we receive all of your pet’s medical records. Once we receive your claim documentation we will send you a confirmation email. If you do not receive this confirmation email within 48 hours of submitting your claim, please feel free to contact us.

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