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Healthy Paws Pet Insurance Reviews
Our mission is to provide you and your pet with the best customer service and best pet insurance plan in the country.
We are grateful to our pet-passionate customers for sharing their love of our pet health plan by rating us the best pet insurance at leading consumer and news websites like Pet Insurance Review, The Seattle Times, Angie's List, Los Angeles Times, and Consumers Advocate.
9.8 out of 10 - July 2016*.
Ashley - 7/23/2016
From the moment I enrolled with Healthy Paws, I have received exceptional customer service. Recently my beloved cat had a urinary blockage that required surgery. When I received the final invoice, I faxed it to Healthy Paws. My claim was processed immediately and was notified that a check was on the way! Even more impressive than the speedy claims process was the extraordinary efforts the Healthy Paws team made to follow-up with me on my cat’s recovery. Several team members reached out to me via email - and I'm not talking about some automated message. The notes were thoughtful, specific and gave me great comfort during a very trying time. THIS is what differentiates Healthy Paws from the other companies! ... Read More + Read More
Philip - 7/13/2016
Sadly, our dog got a nasty lung cancer tumor. Throughout his illness, we submitted probably a dozen bills totaling over $12,000 (yes, twelve thousand dollars!). Healthy Paws paid every single bill, no questions or pushback. All the claims were approved SAME DAY. The checks came in less than a week. They emailed us support and condolences. I honestly can't see how it could have been better (unless free). I will never have a dog without having Healthy Paws, period. ... Read More + Read More
Irina - 7/8/2016
I have submitted a number of claims over the last five years to Healthy Paws. All claims were handled in a very timely manner and reimbursements were sent promptly. It is always a pleasure to speak over the phone or communicate via e-mails with their customer care representatives. Their team responds promptly, along with being polite, thorough, attentive and caring. I'd highly recommend Healthy Paws to anyone with a pet! ... Read More + Read More
Robert - 6/30/2016
We have a policy with Healthy Paws for my (now) 14 month old Lab Roxy and recently had to file a claim for CCL knee surgery. The experience was more than I had hoped it would be! I've had to deal with all kinds of insurance companies in my life and Healthy Paws is BY FAR the easiest to work with. Both the website and their customer care team are top notch and the folks on the phone really cared about Roxy’s wellbeing. All in all I can't say enough about Healthy Paws. It is so comforting to know that I can do everything for Roxy without fear of going into debt and that's important! ... Read More + Read More
Caitlin - 6/15/2016
Our pets have better insurance than we do! I have been nothing short of amazed by the service from Healthy Paws. One of our dogs tore a tendon in her back leg and it was such a relief to be able to tell the vet "do what you think is best" without having to worry about the price tag. The process of filing a claim was super quick and easy. Healthy Paws customer service is also top notch. They were always quick to answer my questions via a call or email and even sent me a note after the surgery to check on our pup. I highly recommend Healthy Paws! ... Read More + Read More
Mackenzie - 6/4/2016
Healthy Paws has been amazing for our dog over the past two years. All of our claims were paid within just a couple of days and were a breeze to submit via their phone app. Our dog is a repeat sock eating offender and when he had to have surgery to remove one, Healthy Paws paid our claim quickly and saved us from having thousands of dollars in credit card debt. They even reached out personally to see how Finn was doing and make sure he was okay. The personal service is spectacular, and their coverage options are great. We're actually bringing home a new puppy next week, and will have Healthy Paws covering him from day one! While the monthly fee may not be something that is fun to pay, having the comfort that when we need them most, they will be there is worth every penny. I recommend them to all of our friends and family, and there won't be a day that goes by that our pups aren't protected by Healthy Paws. ... Read More + Read More
Nina - 5/29/2016
I wish all insurance companies (i.e. those for humans) were as responsive as Healthy Paws. My family adopted a rambunctious Great Dane who's deaf, partially sighted and he's gotten into some mischief. He swallowed two small stuffed animals whole (yes, whole) and swallowed some medicine that he dug out of my purse. He also had ripped his paw pad. That translates to three trips to the emergency vet in the last five months, and therefore three claims submitted to Healthy Paws Pet Insurance. In each case, the claim was processed within a couple of days and we had a check within the week. Wow! My husband said, "Zane has better insurance than we do." Not only that, they followed up in an email asking how our dog was doing! If you're looking for a pet insurance company that's responsive, pays quickly, with great customer service, then Healthy Paws is for you. ... Read More + Read More
Louis - 5/20/2016
We don't know where we would be without Healthy Paws Pet insurance, as the surgery for our dog was in the thousands of dollars. I am hoping that she will not have to have another surgery, but I know that if it is needed Healthy Paws has our back… I wish the health insurance I have for myself paid as quickly as Healthy Paws or cared as much as they do. You are not just a number with them, you are treated as a real person - It’s amazing. A great experience all around! ... Read More + Read More
Deepak - 5/11/2016
Thank you Healthy Paws!!!! Our 1 yr old pup was suffering from some sort of tummy pain (later determined as HGE) and was not eating well for a couple of days, before starting to throw up blood. We had to rush her into emergency as our regular vet had a power outage. The bill estimate came out to me more than $1,500. If I did not have Healthy Paws, I would have struggled to pay the vet bill for our pup. I used the Healthy Paws phone app to submit the claims (super easy!), and within 2 days, all claims were completed. Other than helping me give my pup the best care required, they also sent me a follow up email to ensure she was doing good. This is what customer service should be all about. This is what a customer first company should feel like! ... Read More + Read More
Carol - 5/3/2016
After exhaustive research I settled on Healthy Paws. Last week my dog, Maxx, developed bloat, which is a dire emergency. I filed my claim by taking a picture of the bill with my phone and hit "submit." Really! That was it! I could go back to focusing on my dog's health. Within 24 hours I not only received notice via email that they were processing the claim, but that was soon followed by a detailed and easy to understand explanation of benefits. Healthy Paws gives me the peace of mind that if a crisis hits with my pet at a time when I might not be in a good financial place to deal with it, I can relax and focus on his care. Best thing? They paid exactly what I expected. No excuses or hidden clauses. I want this insurance for myself!! ... Read More + Read More
Alex - 4/24/2016
This company is SO much better than my own human health insurance. My dog blew out both of her ACL's, adding up to about $6,500 for the first surgery (second leg we'll be doing after this one heals). They covered my claim exactly like they said they would. No shady 'exclusions', no burying the claim in piles of unnecessary paperwork, no weird loopholes. I just used the app to send in the invoices and they paid it in less than a week. I'm speechless at how easy that was. If you don't have Healthy Paws Pet Insurance yet, get it. If I hadn't gotten it when I did I don't know what we would have done. No way I can afford a total of about $12,000 in bills on my own. ... Read More + Read More
Cassidy - 4/16/2016
I have all six of my pets insured with Healthy Paws. (Two dogs, four cats; I'm a veterinary nurse, so pets happen!) My oldest cat, Keats, recently developed a small mass on the bottom of one of his paws. When the pathology report came back recommending an oncology consult, I knew that I would be submitting my first claim to Healthy Paws. The following day he saw the oncologist, and then had a second surgery at the specialty clinic. Within a day of submitting my claim, Healthy Paws issued my reimbursement check! The process could not have been simpler and the people at Healthy Paws could not have been lovelier. I am so grateful that Healthy Paws allows me to choose the best course of treatment for my beloved pets without the added stress of financial concerns. ... Read More + Read More
Mary - 4/9/2016
Healthy Paws has been so wonderful! Shortly after signing up our doggy got very sick. Healthy Paws was there every step of the way. It is so nice knowing that we can get our girl the best care and not worry about it breaking the bank. Healthy Paws has even reached out to us asking how she is doing. What other pet insurance company would take the time to check on your dog?! It touched our hearts that they truly care. We couldn't of asked for a better company to have our back when it comes to our doggies well-being! ... Read More + Read More
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* Lifetime customer satisfaction rating at PetInsuranceReview.com