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Healthy Paws' Commitment During COVID-19

Healthy Paws is committed to the health, safety, and well-being of our pet parents, team members, and communities. On 3/6/20, all of our employees started working from home to guarantee the safety of our team members and to help flatten the curve.

There have been no changes to our hours or service, and we are working diligently to make sure the right measures are in place to resolve your account and claim requests in a timely manner. We appreciate your patience as we are experiencing a higher call volume and longer than normal hold times. Almost all account management can be achieved online at any time, including filing a claim.

We've created a complete list of COVID-19 FAQs and resources that you can view here.

You can also check our Frequently Asked Questions section for help in finding an immediate answer to our most commonly asked questions. If you can't find your answer, please complete the form below and we'll respond quickly to provide assistance.

Our customer service representatives are available at (855) 898-8991 Our customer service representatives are available at (855) 898-8991
Monday-Friday from 7:00 AM to 5:00 PM PST
Saturday from 8:00 AM to 5:00 PM PST
Closed Sunday

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Phone: 855.898.8991855.898.8991 |
Fax: 888.228.4129

Address:
Healthy Paws Pet Insurance
P.O. Box 50034
| Bellevue, WA 98015
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Plan coverage varies based on the age of the pet at enrollment and the deductible and reimbursement levels chosen at enrollment. Exclusions and restrictions apply. All descriptions or highlights of the insurance being provided are for general information purposes only, do not address state-specific notice or other requirements and do not amend, alter or modify the actual terms or conditions of an insurance policy. Please refer to the terms and conditions of the policy, which set forth the scope of insurance being provided and address relevant state requirements.

Insurance offered by Healthy Paws Pet Insurance is provided by ACE American Insurance Company, Westchester Fire Insurance Company, Indemnity Insurance Company of North America, ACE Property and Casualty Insurance Company and Atlantic Employers Insurance Company and one or more of their U.S. based Chubb underwriting company affiliates. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.chubb.com. This communication contains product summaries only. Coverage is subject to the language of the policies as actually issued. Surplus lines insurance sold only through licensed surplus lines producers. Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600.

Healthy Paws Pet Insurance & Foundation is the brand name for the program operations of Healthy Paws Pet Insurance, LLC. Healthy Paws Pet Insurance, LLC is a licensed producer in all states (TX license # 1636108); operating in California as Healthy Paws Pet Insurance Services, LLC (CA license #0H16053), and in New York as Healthy Paws Pet Insurance Agency, LLC.

© 2022 Healthy Paws Pet Insurance, LLC. All Rights Reserved.

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