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How to Cancel Pet
Insurance

Canceling Your Pets Policy

How to Cancel Pet Insurance

Canceling Your Pets Policy

We’ll be sad to see you go, but here’s how you can cancel your Healthy Paws Pet Insurance plan.

How to Cancel Your Healthy Paws Plan

You must be the policyholder, also referred to as the “Pet Parent” shown on the Policy Declarations Page, in order to cancel the policy.

Cancellation requests can be submitted in the form of fax, regular mail, email, or done verbally. Email requests may go to [email protected]. List your name, your pet’s name, your pet policy number, the cancellation effective date, and the reason for the cancellation.

If a cancellation request is received within the first 30 days of the pet's policy and no claims have been filed, the policy is canceled with a full refund. Refund offer is not available in New York and South Carolina.

Once your account is canceled, you will no longer have access to the online Customer Center. For help, please contact our Customer Care Team at 1-855-898-89911-855-898-8991.

How to Transfer Your Policy to a New Pet Parent

If a pet parent would like to transfer their pet to a new policyholder, we advise they contact us for additional information.

Coverage is subject to all other terms and conditions of the Healthy Paws Pet Insurance policy.

Before You Cancel

We want to help make sure your pet stays covered so you can get them the care they need in the case that the unexpected happens. If your monthly premium is a concern, you may be eligible to lower your monthly payment by lowering your reimbursement level and/or raising your annual deductible.

Before You Cancel

We want to help make sure your pet stays covered so you can get them the care they need in the case that the unexpected happens. If your monthly premium is a concern, you may be eligible to lower your monthly payment by lowering your reimbursement level and/or raising your annual deductible.

Considerations for Pre-Existing Conditions

If you’ve filed any claims with us, injuries or illnesses that have been covered by your Healthy Paws policy will most likely be considered pre-existing and not eligible for coverage with another provider if you decide to cancel your policy with us.

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We Want your Feedback

We take all your concerns seriously. Please direct any feedback to [email protected]