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Careers



Careers at Healthy Paws Pet Insurance & Foundation

Healthy Paws is the top-rated pet health insurance company in the country. First and foremost, we're pet-lovers. Our compassion for pets, and our passion to assure a better life for all pets, drives us to offer the best product, to hire the best employees, and offer an extraordinary caliber of service that only passion and proven experience can provide. Everything we do is driven from our love of animals and providing an exceptional experience to pet parents who've enrolled their furry family members with us!


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Healthy Paws is a silver medalist in Puget Sound Business Journal's 2016 Washington's Best Workplaces competition. Come work with us!


We are rapidly growing and adding to our pet-passionate team. Headquartered in Bellevue, Washington, we currently seek only local candidates. Please check our open positions below.





Position: Customer Care Specialist

Our Customer Care Team is the heart of our organization and works hard to support current and future customers. We are currently looking for a full-time customer care specialist to join our dedicated team in Bellevue, Washington. If you are passionate about animals, enjoy working with the people that care for them, and have veterinary clinic experience, this is a great opportunity for you!


Responsibilities:

  • Answer customer care calls regarding sales, claims, and general questions.
  • Respond to customer email inquiries and requests.
  • Troubleshoot any customer account issues.
  • Provide excellent customer service.
  • Special projects or other duties as assigned.


Required:

  • Passion and love for animals.
  • Two years of customer service experience in a veterinary hospital setting, preferably as a receptionist or vet assistant.
  • Fun, easy-going personality with the ability to easily converse with current and prospective customers.
  • Excellent computer skills, including proficiency in Microsoft applications (Excel and Word).
  • Proven ability to work well with others in order to maximize the effectiveness of the team.
  • Positive, can-do attitude.
  • Enthusiasm to work in a high energy, start-up environment.
  • Strong multitasking skills and the initiative to complete tasks independently.
  • Flexible schedule with the ability to work long hours as needed.


To Apply:
Interested candidates can apply online. Principals only. Recruiters, please do not contact us with unsolicited services or offers.


Position: Digital Paid Media Manager

We are seeking a full-time Digital Paid Media Manager to help acquire new leads and customers through online pay-per-click and cost-per-acquisition campaigns. The Digital Paid Media Manager will be in charge of all external and online acquisition marketing and will be managing the strategy, execution, and optimization across channels including Paid Search (PPC), Paid Media (Social & Display) and Retargeting.


Responsibilities:

  • Manage the strategy and setup of all paid campaigns.
  • Measure and optimize our paid marketing using vendor-specific dashboards, Google Analytics, and marketing analytics reports.
  • Research and test partnerships with new vendors to expand our reach and/or lower our cost-per-acquisition.
  • Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs.
  • Craft landing pages and lead generation forms to be distributed through relevant paid programs.
  • Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution, and programmatic media buying.


Requirements:

  • In-depth knowledge of the various paid marketing channels and technologies, including paid search (Google AdWords & Bing Ads), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, and more), and content distribution and placement networks like Outbrain and Taboola.
  • Excellent communicator with the ability to sell and convince. You will manage all relationships with vendors and ensure we get the most efficient cost possible.
  • Experience handling marketing budgets and forecasting/reporting results.
  • BA/BS or equivalent working experience


To Apply:
Interested candidates can apply online. Principals only. Recruiters, please do not contact us with unsolicited services or offers.


Position: Operations Support Engineer

The Healthy Paws Technology Solutions team is looking for an Operations Support Engineer to play a key role in delivering best in breed operations support. You will be providing the essential services we need to make sure our internal and external customers have their issues resolved quickly and effectively. This will consist of Mac support, support case handling, and off boarding activities. Your responsibilities will range from desktop issues to resolving cases involving customer accounts.


Responsibilities:

  • Provide superior service to our internal and external customers
  • Support the set up and maintenance of the team's MacBooks and Mac Minis
  • Resolve support cases related to customer issues in the Salesforce system
  • Prioritize, communicate, manage, and execute projects and commitments
  • Report status on case metrics like, type, frequency, and resolution
  • Document solutions to common customer issues
  • Foster and encourage a culture of continuous improvement
  • Learn and understand the end-to-end business processes to ensure case resolutions are accurate and have the intended impact
  • Apply industry standards while also looking for ways to incorporate and use new technologies that can help achieve business goals
  • Work outside of normal business hours when high priority issues arise


Requirements:

  • Superior communications skills
  • Strong problem solving and troubleshooting skills
  • Experience with Salesforce or similar CRM
  • Experience with supporting a Mac environment
  • High capacity and aptitude for learning new technologies as needed
  • Proactively identifying and mitigating risks


Preferred Qualifications:

  • Working knowledge of Salesforce and Microsoft web technologies
  • Experience with JAMF
  • Ability to think through a process end to end, consider systemic relationships, and what-if scenarios
  • Detail-oriented
  • Strong desire to learn
  • Ready to have FUN!


To Apply:
Interested candidates can apply online. Principals only. Recruiters, please do not contact us with unsolicited services or offers.





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