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Welcome to the Healthy Paws family!
Welcome to the Healthy Paws Family
Welcome to the Healthy Paws family!
For our new customers and their four-legged family members, here are some important items to know after enrolling.
Protecting your pet’s health with a Healthy Paws Pet Insurance plan makes it easy to give them the medical care they need while helping to protect your bank account from unexpected and expensive veterinary bills.
- Welcome emails. You will receive a series of welcome emails from Healthy Paws with information about your policy and how the plan works. If you don’t receive your first email soon after enrolling, please check your spam folder and add us to your safe senders list.
- Paperless. We are an eco-friendly, paperless company (except for your claim checks). All policy and claim communications are delivered by email so please make sure your email address is correct.
- Send us your pet’s enrollment exam. Your policy’s terms and conditions require your pet to have had a clinical examination within the last 12 months or an exam within the first 15 days of enrollment. To help speed your first claim, whenever that may be, please send your pet’s enrollment exam to us by fax at 888-228-4129 or by email at [email protected] or upload medical records through our online Customer Center.
Customer Center and Healthy Paws Mobile App
The Healthy Paws Customer Center is your online resource for managing your pet’s policy, filing claims,
reviewing your claim status, updating your billing information and much more. You can also download our
Healthy Paws Mobile App for tablets and mobile phones.
We’re an eco-friendly, paperless company and provide all information electronically to our customers by
email and through our online Customer Center
and App.
Customer Center Features
- File a claim – No more claim forms! Just file online or through our Mobile App.
- View your claim status – See real time claim status.
- Change your address – Moving? Make sure we have your new address so that you receive your claim reimbursements.
- Manage your policy - From adding a new pet to removing one, you can manage your policy easily online.
- Update your billing information – We accept credit and debit cards for your monthly payment. Don’t let your pet’s coverage lapse.
- Refer a Friend – Refer a friend who signs up, and we’ll donate $25 on your behalf to help homeless pets.
